FAQ & POLICIES

 

Shipping Policies

Do you provide tracking number?


Yes! Our package basically sent with normail shipping (standard registered airmail) which mean included with tracking number that you can trace through this website: https://www.17track.net/en It is signature required. We'll be responsible for orders which purchased the tracking service.




Are there any lower cost shipping option?


We're sorry, actually the non-tracking service (an airmail sent with postage stamped) now availabe only for ASIA REGION at the moment. Other than ASIA, we only provide the shipping with registered airmail with tracking number ($8.25 USD)




How long is your processing time?


We're going out to the post office wevery Wednesday-Friday. Our current processing time is 4-10 business of receiving payment on ALL orders, but can take longer than stated during sales, holiday seasons, and high volume order periods. Please note this DOES NOT include delivery-shipping time. Thanks for your understanding.




How long is the estimation for shipping-delivery times?


Please note that these are just the estimation days from our experiences. We will do our best to meet these shipping estimation, but we cannot guarantee them.
The estimation time may vary it depends on the country do you live in; Standard Air Mail (postage stamped)
(without tracking service - available for ASIA Region only at the moment)
Our customers usually are from these countries:
Malaysia, Hong Kong, Japan, Singapore, Philippines, Thailand
The delivery time usually takes up to 2-5 weeks to arrive. * We are not liable for lost package Registered Air Mail (with tracking number)
Japan: 7-14 business days
Malaysia: 10-20 business days
Hong Kong: 7-15 business days
Singapore: 10-15 business days
Philippines: 10-25 business days
Thailand: 10-20 business days
Vietnam: 10-20 business days Australia, New Zealand and Oceania: 3-4 weeks Europe: 2-3 weeks Italy: 3-4 weeks
North America: 2-4 weeks United Kingdom: 2-4 weeks * Registered Air Mail required receiver signature.




How much is the shipping costs to my country?


We are using 2 shipping methods; - Without tracking (postage stamped) $ 2.75 USD - currently available for ASIA REGION only - With tracking (registered air mail) starts from $ 8.00 USD - to the rest of the world




How do you ship?


Our shipping service is using Pos Indonesia International with tracking option starts from $8.00 USD We shipped your order with C6 envelope / bubble mailer (depends on how many sheets in one order) includes with rigid back paper + plastic packaging.




General Policies


The non-tracking service is currently unavalaible

  • The non-tracking service is only available for ASIA REGION at the moment. If you are unable to be at home to receive the mail, please choose the $2.75 USD or change the address to send it to your workplace.
  • Please make sure your shipping address correctly such house / apartment no., block no., zip / postal code, city and your country area.
  • Once we shipped your order and sent you the shipping notification, we are not responsible for lost or stolen mail if you choose $2.75 USD non-tracking service or give us the wrong address. To secure your order, please add the tracking option.
  • If tracking service is not added to your order, we apologies that we e are not responsible for lost or undelivered mail. We will not replace non-tracking orders. We only replace orders for with-tracking number orders ($8.00 USD).
♢ Once your order is placed, we do not accept cancellations or refunds. All orders are final. ​​ If you have any questions, please do not hesitate to contact us.





Return & Exchange

Can I cancel / refund an order?


All order and sales are FINAL. We apologized and reserve the right that our shop do not accept order cancellation.




I have problem with my order (received)


- Unable to peel the stickers (cutting machine mistaken) - Some stickers were not in my package Please don't hestitate to contact us and we will send you a replacement as soon as possible or refund that particular with your sticker with proof or pictures. We're just humans and sometime make mistakes. We apologised for the inconvenience.




I haven't received my order yet. What should I do...?


We are NOT LIABLE for the lost package. Once your item has been marked shipped, we no longer have control for it.
We unfortunately have no way of tracking movement of the package within your country. If your order is delayed or lost after it has reached your country, please work with your local postal service to address the issue -- if your using registered air mail option.





Well, I live in Indonesia

Halo! Can I purchase Pasteru from this site?


Halo! You can purchase our stickers on local platform TOKOPEDIA (cari toko "Pasteru) :D




Are you on Shopee too?


No. We're not able to open shop on Sh*pee platform anymore.




Can I order from Instagram direct message or email?


Unfortunately no. Please shop our product from Tokopedia instead :)





Lost Mail Policy

My order seems lost..


Please note, We are, Pasteru is NOT responsible for any lost mail. We are not able to provide any refunds if your order gets lost. Once your item has been marked as shipped, we no longer can control it and it is the post office's responsibility and we don't know on which country. By making a purchase with us, you acknowledge this risk of postal deliveries. Please don't make a bad reputation for our shop because of this problem.





 

Shop Terms & Service

OVERVIEWS

This website is operated by Pasteru. Throughout the site, the terms “we”, “us” and “our” refer to Pasteru. Pasteru offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

CONDITIONS OF USE

Pasteru Sticker and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully. ​

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

PRIVACY

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

YOUR MEMBERSHIP ACCOUNT

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 15, you may use our website only with involvement of a parent or guardian. Pasteru and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
 

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

RISK OF LOST

All items purchased from Pasteru are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

COPYRIGHT

All illustration and items all created by @nantokaa, the solo creator of Pasteru.

Terms & Shop policies update;

February 19th, 2019 - 08:22 PM GMT+7

Email Us

Do you wanna to just say hello or there's any question or problem with your order? Email us at:

hellopasteru@gmail.com

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All Rights Reserved © 2019-2020 by @nantokaa - Pasteru.

Made with love in Indonesia